Methodology

  1. Kindly ensure that you complete the order form correctly.
  2. Orders are executed strictly in order of receipt of payment. Early orders (with payment) receive better quality second hand books. Orders placed towards the end of November and during December, may experience that their back-orders are in reprint at the publishers. This can cause a delay of 6-8 weeks in delivery. Orders placed in January experience even longer delays.
  3. Where a red / black • (dot) appears next to a title, you must ensure that the pupil does not already have the title. Red/black-dot books will not be exchanged or returned.
  4. Enter the quantity required in the 2-hand Column, New Column, or where applicable in the E-book Column.
  5. The amount payable is calculated electronically on the assumption that there will be sufficient second hand stock. Should there not be any second hand stock left when your order is executed, new book(s) will be supplied/ordered. The difference is payable upon collection of the order. Back-orders cannot be cancelled by you.
  6. On-line orders can be paid via SnapScan or by EFT. Should you prefer to pay with a credit card or cash, the order can be printed after you have submitted it electronically, and paid at either the satellite shop at Paul Roos Gymnasium or the PV Book Shop.
  7. Whichever method of payment you choose, you MUST submit your order on-line to activate it on our system.
  8. If payment is made by EFT, kindly ensure that the order reference we send you after receipt of the order, appears on the proof of payment.
  9. If you have not received acknowledgment of receipt of your order within 5 working days, please make enquiries to support@oompolla.co.za.
  10. Ensure that the order reference we send you after receipt of the order, appear on the proof of payment.
  11. NO ORDERS CAN BE TAKEN TELEPHONICALLY.
  12. Only paid orders can be executed.
  13. If both second hand and new stock is depleted when your order is executed, a new book will be ordered for you. This is done to expedite delivery to you, and you cannot cancel it. (The second hand book reference is not applicable to Bridge House).
  14. Kindly endeavour to collect your order as soon as possible after receiving notification that it is ready for collection. (This is applicable to all schools with the exception of Bridge House).
  15. Collection of Orders: Parents from Parel Vallei High School and from Montgomery & Miller Academy can avoid long queues at PV if they would rather collect from the shop on the school grounds of Paul Roos Gymnasium. However, from the Monday, 13th and 1th of January 2020 orders must be collected from PV.
  16. We send a sms to notify you when back orders can be collected from the satellite shop at Paul Roos Gymnasium. (This applies to all schools with the exception of the schools in Somerset West and Franschoek).
  17. Back Orders: Parents from Parel Vallei High School and Montgomery & Miller Academy who receive the above-mentioned sms after the term has started, can collect from the PV Book Shop. Open during school term in January: Monday to Friday 08h00 - 15h00. Thereafter, Tuesdays and Thursday 12h00 - 15h00.
  18. Back orders of primary school pupils will be delivered to the school after the start of term.