Methodology

  1. Kindly ensure that you complete the order form correctly.
  2. Orders are executed strictly in order of receipt of payment. Early orders (with payment) receive better quality second hand books. Orders placed in December, may experience that their back-orders are in reprint at the publishers. This can cause a delay of up to 8 weeks in delivery. Orders placed in January experience even longer delays.
  3. Where a red • (dot) appears next to a title, you must ensure that the learner do not already have the title. Red-dot books cannot be exchanged or returned.
  4. Enter the quantity required in the 2-hand Column, New Column, or where applicable in the E-book Column.
  5. The amount payable is calculated electronically on the assumption that there will be sufficient second hand stock. Should there not be any second hand stock left when your order is executed, a new books will be supplied/ordered. The difference is payable upon collection of the order. Back-orders cannot be cancelled by you.
  6. On-line orders can be paid by EFT. Should you prefer to pay with a credit card or cash, the order can be printed after you have submitted it electronically, and paid at Oom Polla se Winkel or PV Book Shop.
  7. Whichever method of payment you choose, you MUST submit your order on-line to activate it on our system.
  8. If you have not received acknowledgment of receipt of your order within 5 working days, please make enquiries to info@oompolla.co.za.
  9. Ensure that the order reference we send you after receipt of the order, appear on the proof of payment.
  10. NO ORDERS CAN BE TAKEN TELEPHONICALLY.
  11. Only paid orders can be executed.
  12. If both second hand and new stock is depleted when your order is executed, a new book will be ordered for you. This is done to expedite delivery to you, and you cannot cancel it.
  13. Kindly endeavour to collect your order as soon as possible after receiving notification that it can be collected.
  14. Parents from Parel Vallei High School and from Montgomery & Miller Academy must collect back orders from the Bookshop at Parel Vallei School. However, from the Monday before school starts - collect from PV.
  15. We send a sms to notify you when back orders can be collected.
  16. Parel Vallei parents who receive the above-mentioned sms's after the term has started, can collect the back orders from PV Book Shop.
  17. Back orders of primary school learners will be delivered to the school after the start of term.
  18. Montgomery & Miller Academy must collect back orders from Parel Vallei High School. Open during school term in January Mon - Fri 08:00 - 15:00. Thereafter Tues and Thurs 12:00 - 15:00.