Methodology

  1. Kindly ensure that you complete the order form correctly.
  2. Please tick the preferred box for collection or courier delivery.
  3. Orders are executed strictly in order of receipt of payment.
  4. Orders placed from late November and during December, may experience that their back orders are in reprint at the publishers.  This can cause a delay of 6-8 weeks in delivery.
  5. Where a red/black • (dot) appears next to a title, you must ensure that the learner does not already have the title. Red/black dot books will not be exchanged or returned.
  6. Online orders can be paid on the website via Payfast.
  7. If you have not received acknowledgement of receipt of your order within 5 working days, please make enquiries to info@oompolla.co.za (mailto:info@oompolla.co.za).
  8. NO ORDERS WILL BE TAKEN TELEPHONICALLY.
  9. Only paid orders will be executed.
  10. If stock is depleted when your order is executed, a new book will be ordered for you. This is done to expedite delivery to you, and you cannot cancel it.
  11. We urge you to make use of the courier service. Should you choose to collect your order from us, kindly endeavour to collect as soon as possible after receiving notification that it is ready for collection.
  12. You will receive notification when your order is out on delivery.
  13. Kindly endeavour to collect your order as soon as possible after receiving notification that is is ready for collection. We have limited space to keep orders.
  14. Back Orders: We send notification when back orders are ready for collection. Schools are not willing to handle the back orders anymore, so it must be collected from the shop. Orders placed during October and November for courier delivery, will have their back orders delivered at no extra cost.

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