Methodology

  1. Kindly ensure that you complete the order form correctly.
  2. Please tick the preferred box for collection or courier delivery.
  3. Orders are executed strictly in order of receipt of payment. Early orders (with payment) receive better quality second hand books.  Orders placed in towards the end of November and during December, may experience that their back orders are in reprint at the publishers.  This can cause a delay of 6-8 weeks in delivery.  Orders placed in January experience even longer delays.
  4. With the exception of the Bridge House orders placed in October, all orders are executed during the December/January school holiday. Please refer to the letter to parents, which schools sent out.  You will also find it on the website under the relevant school, directly above the order forms.
  5. Where a red/black • (dot) appears next to a title, you must ensure that the learner does not already have the title. Red/black dot books will not be exchanged or returned.
  6. Enter the quantity required in the Second Hand Column or the New Column.
  7. The amount payable is calculated electronically on the assumption that there will be sufficient second hand stock. Should there not be any second hand stock left when your order is executed, new book(s) will be supplied/ordered.  The difference is payable upon collection of the order.  Back orders cannot be cancelled by you.
  8. On-line orders can be paid via SnapScan or by EFT. Should you prefer to pay with a credit card or cash, the order can be printed after you have submitted it electronically, and then paid at either at Oom Polla se Winkel in Stellenbosch or at the PV Book Shop in Somerset West.
  9. Whichever method of payment you choose, you MUST submit your order on-line to activate it on our system.
  10. If payment is made by EFT, kindly ensure that the order reference we send you after receipt of the order, appears on the proof of payment.
  11. If you have not received acknowledgement of receipt of your order within 5 working days, please make enquiries to info@oompolla.co.za (mailto:info@oompolla.co.za).
  12. Ensure that the order reference we send you after receipt of your order, appears on the proof of payment.
  13. NO ORDERS WILL BE TAKEN TELEPHONICALLY.
  14. Only paid orders will be executed.
  15. If both second hand and new stock is depleted when your order is executed, a new book will be ordered for you. This is done to expedite delivery to you, and you cannot cancel it.  (The second hand book reference is not applicable to Bridge House).
  16. Due to Covid-19, we urge you to make use of the courier service. Should you choose to collect your order from us, kindly endeavour to collect as soon as possible after receiving notification that it is ready for collection. (applicable to all schools with the exception of Bridge House orders placed during October).
  17. You will receive a SMS when your order is out on delivery.
  18. Kindly endeavour to collect your order as soon as possible after receiving notification that is is ready for collection. (This is applicable to all orders placed from the 1st of November).
  19. Collection of Orders: Parents from Parel Vallei High School and Montgomery & Miller Academy can avoid long queues at PV if they rather collect from our shop in Stellenbosch. However, from the Monday, before the school term starts, orders will be at PV for collection.
  20. We send a SMS to notify you when back orders are invoiced. Parents from Paul Roos Gymnasium and Bloemhof can collect from Oom Polla se Winkel.  All other back orders are taken to the relevant schools to be handed to learners.
  21. Back Orders: Parents from Parel Vallei High School who receive the above-mentioned SMS after the term has started, can collect from the PV Book Shop.  Open during school term in January: Mon – Fri 08:00 – 15:00.  Thereafter Tuesdays and Thursdays 12:00 – 15:00.